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Performance & Forecasting Officer
This job has expired, and cannot be applied for.
- Posted By: Triumph Consultants
- Address:
- Contact:
- Date Posted: 17th Sep 2008
- Salary: £16.53 ph PAYE (including WTR/holiday pay) or £18.18 ph Ltd Co (estimated and to be confirmed)
- Location: Barking
- Reference Code: B&D 7006
- Views Since Posting: 24
- Full Description:
TCL/LJ 7006: Our client seeks a Performance and Forecasting Officer for an assignment within its Customer Services division.
We are acting for a E London based local authority
The post will be located in Barking, IG11 and will be for 36 hpw, Mon-Fri, normal business hours.
This is anticipated to be, initially at least, a 2 to 3 month assignment.
Essence of role:
The purpose of the role is to manage and maximize Barking & Dagenham Directs’ performance through effective resource deployment, forecasting and scheduling and to provide operational performance management information.
You will join the performance team to assist in the setting up and regular completion of resource planning & reporting for our OSS.
Candidate requirements (*indicates must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client):
* Proven experience of a resource planning or call centre performance management role.
*Advanced IT literacy in MS Windows Excel and other Office packages
*Ability to communicate effectively and influence at senior levels
*Ability to calculate and interpret large volumes of data
*Ability to predict and plan for peaks and troughs of demand and implement solutions
*Proven ability of managing staff and teams
*Ability to cope with pressure and deadline
*Ability to prioritise workloads and work and act independently
UK local authority or other public sector experience advantageous, but not a prerequisite
Next Steps:
If you would like to be considered for the position please apply via this website, quoting the vacancy reference number.
Please do not apply for this position unless you meet the candidate requirements noted above.
We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly.
Whilst all CVs received will be examined in detail it is, we regret, no longer possible for us to reply automatically to all applicants, simply because of the volumes of vacancies and candidates now involved.
Please do not telephone us for progress reports on your application, but do feel free to email us in this respect. All emails will be replied to.
Triumph Consultants Limited: Please note that whilst this site is and will remain, one of our primary advertising outlets, we also advertise all of our vacancies on our own website, where you can subscribe to an RSS feed, delivering details straight to your web browser.
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