Great opportunity to join this large expanding organisation in Stockport as an IT Support Advisor developing and maintaining effective client communications in order to resolve issues relating to system performance and all functional activities. Ensures that the client is utilising appropriate system access and processing procedures and advises clients on best practice.
Working to agreed Service Level Agreements (SLA's) to assist with daily activities of all teams for system support to ensure delivery of optimal service and the improvement of client retention and satisfaction. Agree resolution dates with clients and follow ups until completion, help identify any personal training requirements with the line manager to ensure knowledge levels are kept up-to-date and in line with any business changes.
The IT Support Advisor will have flexibility to travel to other locations throughout the UK as required on occasions for client site visits, good understanding of all business processes, excellent communication and interpersonal skills, at least 2 years windows platform experience preferably supporting a piece of software on windows platform. All candidates need to live within a 10 mile radius of Stockport.
You will be rewarded with starting salary of £20,000 plus excellent benefits package.
When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport.
First 4 Personnel are an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions:
Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive.
For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website.
You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles.