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Customer Service Advisor

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Posted By: Huntress Commercial
Address:
- Imperial House
- 15 - 19 Kingsway
- London
- WC2B 6UN
Contact: 020 7744 1300
Date Posted: 3rd Dec 2008
Salary: £17000 per annum + bonus
Location: London
Reference Code: ERRHCSAdvisors
Views Since Posting: 106
Full Description:

Title: Customer Service Advisor Salary: £17,000 + bonus

This is a fantastic opportunity for somebody with previous customer service experience who is keen to escape the stereotypical call centre environment. In these roles you have the opportunity to build long lasting relationships in a fun environment. By launching a brand new Customer Care Centre, this client will, without doubt, achieve an even higher level of customer service than they are already recognised for. You will be responsible for dealing with a variety of customer queries whilst helping to drive sales in a very "soft sales" environment.

The Role:
In these full-time permanent positions the Customer Service Advisors will be responsible for providing an efficient communication link between the company and it's customers. Responsibilities will include answering telephone calls and dealing with a variety of queries and issues; utilising a questioning procedure to ascertain from customers key facts about the nature of their query, recording all details on the computer system; operating an escalation system according to the nature of the issue, redirecting to the appropriate department/individual for resolution; downloading after hours queries from the answer phone/email and dealing with as appropriate. In addition to this you will be undertaking follow-up calls to customers once their queries or issues have been resolved to ensure customer satisfaction, using this opportunity to up-sell, undertake customer research or create sales appointments for the Account Managers; from time to time undertake proactive telephone campaigns to customers dealing with sales, product news, market research and appointment bookings.
You will be required to cover for colleagues as required but overtime will be paid at time and half on any hours over your contractual hours.

Who we're looking for:
We are looking for experienced Customer Service Advisors with a confident and enthusiastic telephone manner. The ideal candidates will pride themselves on providing a high level of customer care, and have a proven ability to deal with demanding customers. You must have good IT knowledge and accurate data input skills.

A DRIVING LICENCE IS PREFERRED OR A CANDIDATE WILLING TO LEARN TO DRIVE!

The company:
This is a great opportunity to work within an interesting industry sector, for a forward thinking organisation that continues to go from strength to strength.

Hours:
40 hours per week worked on a rotating shift pattern:

* Week 1: 8am - 5pm including Saturday with one day off in the week between Tuesday and Friday.
* Week 2: 1pm - 10pm including Sunday (Not Saturday) with one day off in the week between Tuesday and Friday.
* Week 3: Monday - Friday 9am - 6pm.

Location:
North Leeds

Benefits/Additional Information:
An excellent benefits package applies to this role.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Business in relation to this role.