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Senior Recovery Claims Handler
- Posted By: Employment Specialists Ltd
-
Address:
- 3A PRINCES STREET
- Ipswich
- IP1 1PN
- Contact: 01473 344950
- Date Posted: 6th Jan 2009
- Salary: £26,000 - £30,000
- Location: Colchester
- Reference Code:
- Views Since Posting: 3
- Full Description:
The role will include assessing claims for prospects of recovery against third party/dual insurers, and managing a portfolio of recovery claims.
Direct communication by telephone or in writing with the Insured, Intermediary, third party insurers and solicitors will be a key part of the role.
This role will also involve monitoring the portfolio of larger recovery cases held by solicitors, ensuring that these claims are being proactively managed, and all potential recovery opportunity maximised.
Key responsibilities
• To handle recovery claims in a proactive manner, to maximise recovery potential
• Deal with telephone calls from policyholders, brokers, loss adjusters and other experts on recovery cases
• Request further information in support of the recovery from brokers, policyholders and experts where required
• To negotiate and settle recovery cases fairly and promptly
• Ability to work unsupervised and show initiative in their claims handling approach.
• Being aware of relevant ABI agreements and some case law to support recovery attempts
• Work with appointed solicitors to drive the proactive management of their portfolio of recovery claims
• In the event of a catastrophe, candidate may be required to assist the claims team in taking claims notification calls to ensure that the level of service delivered remains consistent
Person Specification
• Experience in handling recovery cases within an insurance company
• Be studying towards ACII or at least willingness to commence studies Interpersonal
• Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner
• Excellent written communication skills are essential
• Must have good organisational skills and the ability to work in a methodical manner and meet deadlines
• Must be able to demonstrate an understanding of what “customer focus” means on a practical day to day basis, and a desire/drive to deliver this.
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