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• Colchester
• Posted 25th Feb 2011
• 
• Posted by: EMPLOYMENT SPECIALISTS LTD
• Salary: £15,000 - £16,000
• Job Type: Permanent
• Address: 3A PRINCES STREET
  Ipswich
  IP1 1PN
  
• Contact: 01473 344950 or 01603 513090
• Reference:
• This job has been viewed 14 times since it was posted.

Job Description

To provide an effective support function to the Claims Manager in the management of insurance claims. Claims include personal injury, both motor and non motor, landlord and tenant disputes, employment, contract and property

Main tasks

Assisting with vetting and setting up new claims Reviewing new claims received under nominated contracts to establish whether those claims have sufficient prospects to satisfy policy conditions and therefore warrant support under the insurance Sending a letter of declinature when claims not covered within specified timescales Preparing and issuing appropriate new claims letters/ forms and statements to the client and or solicitors within specified timescales Reviewing responses from solicitors and negotiating terms of instruction Agreeing appointment of solicitors and preparing an initial estimate of costs

Management of live claims Handling and responding to inbound post within specified timescales Handling inbound telephone calls and responding appropriately and in a courteous and efficient manner Making outbound calls in order to gather information and otherwise expedite the ongoing claims management process Closely monitoring and recording the developing costs position Obtaining advise from external specialists on complex cases Ensuring claims are managed in accordance with agreed diary procedures Inputting and updating the Claims Management System

Closing off settled claims Once claims are concluded reviewing file to ensure that intended outcome has been achieved and noting file accordingly Checking any bills raised by solicitors at conclusion against authorised costs on file and querying where appropriate Passing file to costs auditors where appropriate prior to settling bills Ensuring that files are closed off on system and removed from the diary log

General Carry out all work in accordance with agreed service standards and FSA regulations To carry out a periodic review of standard claims letters making recommendations for any changes or for new letters to be produced To provide general assistance in the office and help / guidance to colleagues where appropriate

You will have a good all round claims background and a confident aproach to managing your caseload.