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Household Claims Hander

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  • Posted By: EMPLOYMENT SPECIALISTS LTD
  • Address:
    • 3A PRINCES STREET
    • Ipswich
    • IP1 1PN
  • Date Posted: 1st Dec 2009
  • Salary: Negotiable according to experience plus bonus
  • Location: Colchester
  • Reference Code:
  • Views Since Posting: 265
  • Full Description:


Working within a small team to deliver a high quality claims service to High Net Worth clients and brokers whilst maintaining and enhancing the reputation for its claim handling service.

The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with High Net Worth policyholders, assessing the size of the claim, its potential severity and dealing with same in a proactive manner with the emphasis being to provide a fast track claims handling service.

Principal Duties and Responsibilities
1. To handle claims in a proactive manner within set service levels.
2. Deal with telephone calls from policyholders, brokers, loss adjusters and other experts.
3. To negotiate and settle claims fairly and promptly.
4. Ability to work unsupervised and show initiative in their claims handling approach from an early stage in their career.
5. Building a relationship and gaining broker confidence when handling claims.
6. 100% customer focused and being comfortable with the claims handling philosophy.

Person Specification

1. Applicants would be expected to possess the following attributes; drive, determination, confidence, initiative as well as having good listening, communication and analytical skills.
2. It would be preferable if applicants had a minimum of twelve months experience handling personal lines claims
3. Applicants must be able to work unsupervised and handle claims in a proactive yet highly customer focused manner.
4. Applicants must have excellent communication and interpersonal skills both face to face and by telephone. They must be articulate and well spoken.
5. Must be able to work in a small team and be a good team player.
6. Must have good organizational skills and the ability to work in a methodical manner and meet deadlines.


The business is embarking on a business growth plan that will see considerable change over the next three years. The environment is fast paced and non bureaucratic, due to both size and growth. The people who do well are strong technically, with great interpersonal and relationship skills.

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